Returns & Refunds policy

You have the right to cancel your order at any time before it has been shipped, with no restocking fee or additional charges.

If you wish to cancel your order after it has been delivered, a delivery fee will apply, along with any additional charges for services rendered (such as return shipping or restocking).

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@sudburyappliances.ca

We will reimburse you no later than 7 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods must be defective or malfunctioning.

• The goods are in the original packaging

• The goods must be returned in the same condition as when they were delivered, without any damage and in a clean, unused state.

The following goods cannot be returned:

• The goods are Not original packaging.

• Goods that are returned after the specified return period are not eligible for a refund.

• Goods that are damaged due to misuse or neglect are not eligible for a return or refund.

• The delivery fee for shipping is non-refundable, as the service has already been rendered.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

379 Agnes St, Greater Sudbury #3 ON P3B 2J2

We cannot be held responsible for any goods damaged or lost during return shipment if the return is not processed through our company.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail sales@sudburyappliances.ca